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To provide the services you request we use personal Information. We use your personal information to collect fees owed, troubleshoot problems, inform you about offers and customize your experience. We collect and analyze profile data and demographic of our users to improve our product and services offering.
ORNAZ.com owns all the details collected via the Website or applications installed on the website. As applicable, the details collected by ORNAZ.com shall be used to contact you about the Website and its news and Services available on the Website; calculate the number of visitors to the Website and to know the geographical locations of the visitors; monitor and improve the Website; update you on all the special offers available on the Website and provide you with a better shopping experience. This includes sending emails intimating the various offers on the website and you may choose to unsubscribe from such email. ORNAZ.com, reserves the right to share any of your personal details to comply with the orders of subpoenas, court orders or other required legal process. Your Personal Information may be disclosed pursuant to such subpoenas, legal process or court order, which shall be without notice to you. ORNAZ.com reserves the right to include your email ID for marketing communication purposes. You can unsubscribe from such communications anytime, if you wish to do so.
Once your returned item is received, our Quality Assurance Department will review it.
Any item that shows signs of wear or has been altered, resized (by a jeweller other than ORNAZ) or damaged cannot be accepted for 15 Day Money-Back.
The product should be accompanied by the original product certificate and the original/ copy of the invoice for all exchange within the 15 Day Money-Back period.
In case the customer cannot produce the original certificate, the company will send the solitaire/ jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
The Money-Back amount will be 100% of the actual amount paid. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
In case, any coupon, discount or promo codes were used during the original purchase, the BuyBack / Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
If the discount was on making charges, the discount will not be deducted while arriving at the Lifetime Exchange (LTE) value.
If the discount was on the gold value or diamond value then the entire discount will be deducted while arriving at the LTE value.
If the discount was on MRP then the same percent of the discount will be deducted while arriving at the final LTE value.
In case of a refund on 15 Day Money-Back, payment of the refund amount shall be done via online bank transfer to the customer's bank account within 15 days of receipt of the product. If the mode of the payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.
In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
In case the exchanged value is lesser than the value of the old product, the difference will be refunded in case of a 15 Day exchange, but if it’s a Lifetime Exchange after 15 days of delivery, then the difference will be held as a credit for future purchases.
15 Day Money-Back is not applicable on a product purchased in exchange of gold coins (15 day exchange at 100% of the invoice value is still applicable).
Lifetime Exchange and Buyback values are calculated excluding the making charges and taxes. For more details, please refer here
Additional 10% will be deducted from the LTE value if the customer does not have the Invoice.
The prevailing market value will be determined by the company.
ORNAZ reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.
Our pricing is calculated using current metal and stone prices to give you the best possible value. These prices do change from time to time, which may lead to fluctuations in prices of precious metal and stone prices, so our prices change as well.
Prices on Ornaz.com are subject to change without notice and you will be charged as it is listed on the day of purchase.
Purchase any item and we will ship it to you anywhere(in India) for free. We provide fast & free shipping to all our shipping destinations, regardless of the order amount. All items are securely packaged and fully insured while in transit to your home or office.
Additional Info About International Shipping
We provide free worldwide shipping with order values above 300,000 INR*
Feel free to connect with our Care team in case of any queries.
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