Lifetime Exchange & Buyback

We offer a Lifetime Exchange & Buyback Policy on all the purchases made from ORNAZ. The product along with the original product certificate, can be returned or exchanged basis its current prevailing value, with deductions towards making charges & taxes. Loss of the original diamond certificate would result in a deduction depending upon the diamond specifications.

Jewellery returned showing signs of alteration by any third party jeweller shall not be accepted for availing above advantages.. Based on our quality inspection, we reserve the right to change the evaluation of the product.

Customised jewellery (including personalized/ engraved products) is not eligible for a 7 Day Money-Back or 7 Day Exchange. Lifetime Exchange and buyback are applicable


    100% refund for returns within 7 days. No questions asked. (not applicable on engraved and personalized products)

    100% of Invoice value*

    100% of Invoice value*

    Exchange or upgrade your jewellery / solitaires anytime.

    Gold/ Platinum
    100% value of metal weight at the prevailing metal rate*

    100% of the prevailing diamond value*

    Preset Solitaire
    90% of the prevailing solitaire rate

    * In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount ( Maximum value of 10,00,000 )

    Sell your diamond jewellery and solitaires back to us.

    Diamond Jewellery
    Additional 10% will be deducted from the LTE value*

    80% of the prevailing solitaire rate*

    *UPTO 10,00,000

Other Questions?

We are here 24/7 to help with any questions you may have.For quick answers to your questions, Please visit our Frequently Asked Questions.