Question 1

Can you engrave an engagement ring?

Accepted Answer

Yes, we personalize rings with engravings of your names, initials, symbols, dates or any other customisations you are planning to get.

Question 2

Is it possible to get an order delivered outside India?

Accepted Answer

Yes, ORNAZ offers worldwide shipping.

Question 3

Does ORNAZ engrave engagement rings?

Accepted Answer

Yes, we personalize rings with engravings of your names, initials, symbols, dates or any other customisations you are planning to get.

Question 4

How do I find my ring size?

Accepted Answer

We do send a complimentary ring sizer so that you can easily measure your ring size at home.You can put in a request and get the correct measurement from the comfort of your home.

Question 5

What if I need to resize my ring?

Accepted Answer

In case you want to get your ring size changed due to any unforeseen circumstances, ORNAZ is happy to offer resizing services for most of the rings*.

Question 6

Is it possible to switch to a different design post booking?

Accepted Answer

We offer complete flexibility to our customers for getting any design changes post booking.

Question 7

Is it possible to get additional images of the rings?

Accepted Answer

Yes. We can send you additional images if you are interested in seeing ORNAZ rings from a different angle, or if you would like to see multiple rings together.

Question 8

Does ORNAZ provide certificates for their diamonds?

Accepted Answer

Yes, ORNAZ provides GIA certificate for diamonds; GIA stands for Gemological Institute of America which is accepted globally and ensures diamond quality and authenticity.

Question 9

Is it possible to get a ring customised?

Accepted Answer

Yes, we provide 100% customisations allowing you to design your own ring from scratch.

Question 10

Is it possible to get a ring in a different metal type?

Accepted Answer

Yes, we can incorporate any design, settings or metal changes as per your requirement. For metals, we offer the majority of our rings  in 18k Gold (white, rose and yellow) and Platinum.

Question 11

Is it possible to seek assistance while making a purchase at ORNAZ?

Accepted Answer

ORNAZ has qualified diamond experts on board. Book a free consultation and get help with designs and details of diamonds from the comfort of your home. Click here to connect with our team.

Question 12

How long does it take to ship an order?

Accepted Answer

All ORNAZ pieces are made to order. It usually takes 2-3 weeks* depending on the production schedule of that item.
Please note- In certain cases we could expedite some orders, depending on your requirements if communicated.

Question 13

Are ORNAZ shipments secured?

Accepted Answer

Yes, all our shipping is insured and shipped via reputed courier partners like FedEx for International shipping and Sequel logistics or BVC Logistics for Domestic Orders.

Question 14

What is the return policy at ORNAZ?

Accepted Answer

We offer 15 day easy returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 7 days for an exchange or full refund. We take pride that our rings are crafted with exceptional standards as to remain committed to fulfilling your expectations - without compromise.

Question 15

Does ORNAZ provide any EMI facility?

Accepted Answer

Yes, we offer financing options for all products listed on our website. Get in touch with our experts.

Question 16

What all payment methods are available to proceed with an order?

Accepted Answer

You can make payments through credit/ debit card (Visa, MasterCard and American Express), UPI and net banking.

Question 17

Does ORNAZ provide after care for the rings?

Accepted Answer

To give your ring a long and happy life ORNAZ provides complimentary cleaning and repolishing services to make sure it stays as good as new.

Question 18

How are the diamonds sourced at ORNAZ?

Accepted Answer

We source our diamonds directly from the manufacturers that polish the stones.

Question 19

What clarity grades are considered to be eye clean?

Accepted Answer

With GIA certified diamonds, FL (Flawless), IF (Internally flawless), VVS1 (Very very slightly included), VVS2 (Very very slightly included), VS1, VS2, SI are considered to be eye clean. Anything below SI isn’t recommended since positions of clarity characteristics are eye clean till SI1. Get in touch with our diamond experts for more details.

FAQ

FAQ

General

Order, Shipping & Returns

Payments

After Service

All About Diamonds

FAQ

FAQ

General

Can you engrave an engagement ring?

How do I find my finger ring size?

What if I need to resize my ring?

Is it possible to get an order delivered outside India?

Can you help me keep the engagement ring a surprise?

Can I switch to a different design if I end up liking some other ring?

Can you send me additional images of the rings?

Do you provide certificates for your diamonds?

Can you customize an engagement ring if I share a picture from Pinterest/ Instagram or anywhere from the internet?

I found an engagement ring I really like, but I want a different metal type. Can you do that?

Order, Shipping & Returns

Can someone assist me with my purchase?

How long after I order will my item be shipped?

Is my order delivery safe/ Secured?

Can I return my order in case I change my mind?

Payments

Can I avail the EMI facility?

What all payment methods are available to me if I want to proceed with an order?

After Service

Do you provide after care for the rings purchased from your website?

All About Diamonds

How are the diamonds sourced?

What clarity grades are considered to be eye clean?

Which certificates do you provide for your diamonds?