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    FAQ

    General

    Yes, we personalize rings with engravings of your names, initials, symbols, dates or any other customisations you are planning to get.
    We do send a complimentary ring sizer so that you can easily measure your ring size at home. You can put in a request and get the correct measurement from the comfort of your home.
    In case you want to get your ring size changed due to any unforeseen circumstances, ORNAZ is happy to offer resizing services for most of the rings*.
    Yes, we offer worldwide shipping.
    Yes, of course! We can assist you in planning and executing a surprise proposal if communicated beforehand.
    We offer complete flexibility to our customers for getting any design changes post booking.
    Yes. We can send you additional images if you are interested in seeing our rings from a different angle, or if you would like to see multiple rings together.
    Yes, we do provide a GIA certificate of diamond; GIA stands for Gemological Institute of America which is accepted globally and ensures diamond quality and authenticity.
    Yes. We provide 100% customisations allowing you to design your own ring from scratch.
    Yes, we can incorporate any design, settings or metal changes as per your requirement. For metals, we offer the majority of our rings in 18k Gold (white, rose and yellow) and Platinum.

    Order, Shipping & Returns

    Yes, we have qualified diamond experts on board. Book a free consultation and get help with designs and details of diamonds from the comfort of your home. Click here to connect with our team.
    All our pieces are made to order. It usually takes 2-3 weeks depending on the production schedule of that item.
    Please note- In certain cases we could expedite some orders, depending on your requirements if communicated.
    Yes, all our shipping is insured and shipped via reputed courier partners like FedEx for International shipping and Sequel logistics or BVC Logistics for Domestic Orders.
    Yes, we offer 15 day easy returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 15 days for an exchange or full refund. We take pride that our rings are crafted with exceptional standards as to remain committed to fulfilling your expectations - without compromise.

    Payments

    Yes, we offer financing options for all products listed on our website. Get in touch with our experts.
    You can make payments through credit/ debit card (Visa, MasterCard and American Express), UPI and net banking.

    After Service

    To give your ring a long and happy life we provide complimentary cleaning and repolishing services to make sure it stays as good as new.

    All About Diamonds

    We source our diamonds directly from the manufacturers that polish the stones.
    With GIA certified diamonds, FL (Flawless), IF (Internally flawless), VVS1 (Very very slightly included), VVS2 (Very very slightly included), VS1, VS2, SI are considered to be eye clean. Anything below SI isn’t recommended since positions of clarity characteristics are eye clean till SI1. Get in touch with our diamond experts for more details.
    Yes, we do provide a GIA certificate of diamond; GIA stands for Gemological Institute of America which is accepted globally and ensures diamond quality and authenticity.