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Ornaz is a fine jewellery brand with a strong focus on quality and reach. ORNAZ Offers beautiful Engagement rings & other Jewellery coupled with high quality laboratory graded diamonds, all at an extraordinary value alongside providing rich buying experience.We believe that millennials are looking for value and transparency in any retailer that they purchase from today.They want to feel that they aren’t being sold to, but rather that they are being equipped with all of the information and then are free to make the best-informed decision for themselves. We are creating a difference in a way by encouraging Love moments and dream proposals marking hundreds ORNAZ couples and counting.
The company is built on a simple but an unique idea: choosing an engagement ring doesn’t have to be complicated any more. Diamonds can be simple to understand. Making the right choice for your dream jewellery can be easy. Retailing the Jewellery on web portal, enhances the customer buying experience and our exclusive jewellery trial service TRY@HOME add on the required factors i.e. Trust and convenience , overtaking all the limitations while buying from traditional brick and mortars jewellers. Over 5000+ peerlessly beautiful Diamond jewellery designs,exquisite materials, and skilled craftsmanship. Our quality is defined by a thousand details resulting in a consistent increase in our Customer’s expectations. From initial design to the final workmanship, ORNAZ stands behind every item. Hundreds of customizable styles, 24/7 Customer Service, a 100% money-back guarantee and the exclusive jewellery trial service "Try@Home" are all part of what keep our customers happy. ORNAZ.com believes in providing rich buying experience, meaningful education, friendly support and total transparency every step of the way.
We have a deep focus on customer service & creating customer delight. We at ORNAZ truly believe that we can add some value to how this segment is operated currently and can pave the way for a positive change in the industry.
People Behind The Screen:
Manik is a young, passionate and a hands-on Entrepreneur with a strong Entrepreneurial acumen. With a B.Tech in Computer Science & years of experience in tech start-ups, he finally ventured out to start ORNAZ in 2016. For Five generations, Manik Bhola’s family was famous for having the most discerning eye in the diamond business. Manik, a relentless innovator, was determined to marry his heritage with the way people shop today – online.
For Manik, ORNAZ is not the first startup he has founded and thus he has deep insights into the market., with his experience and knowledge across all the verticals from tech to marketing and from operations to customer relations. He understands the role of technology in the otherwise still traditional Fine Jewellery sector, thus focused on growing the company and making it the preferred destination for buying Engagement Rings and Fine jewellery online. With in-depth knowledge in technology based design methodology, he has made difference in a way by innovating a destination to create love moments and dream proposals , marking the count of hundreds Engaged couples who said “YES” to ORNAZ.
15 Day 100% Exchange Policy:
Our 15-day Exchange Policy gives you enough time to be in no doubt of your purchase is. If you need to return it for any reason, we'll happily provide with exchange, within 15 days of the shipping date. Yes, it's that simple!
This policy is applicable on all products sold through www.ORNAZ.com except for the ones that have been customized or engraved and Gold Coins.
15 Day Exchange Policy is offered as per the following conditions:
The product should be accompanied with Original Product Certificate and Original Invoice, Bills for all Return and Exchange.
In case the customer cannot produce the original certificate, www.ORNAZ.com will send the product to the Lab for recertification before processing the Return/ Exchange under 15 Day Return and Exchange policy.
The shipping cost and the cost of such certification shall be borne by the customer.
Items that have been reworked by third party jeweller, made to order pieces, customized designs or pieces with personalized engraving cannot be returned or exchanged.
Will I have to pay for shipping the product back to you?
We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing or exchanges as per our 15 Day Return and Exchange Policy.
How do I return the product to www.ORNAZ.com within 15 days?
1. Call our customer delight team and you will be given a Return Authorization Code once you let us know the item you would like to return along with your Order No.
2. We will courier you an Ornaz tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.
3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Ornaz. Note that once the package is sealed, it cannot be opened unless destroyed.
4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.
5. Once your returned item is received by Ornaz, your new item will be processed shortly.
100% Refund Our 15-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.
Free ReturnsWe offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 15-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.
Lifetime Exchange & Buy-Back PolicyWe offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from ORNAZ, within India. The product along with the original product certificate, can be returned or exchanged basis its current market value, with deductions towards making charges.with deductions towards making charges and solitaire as per the below chart. Loss of the original product certificate would result in a deduction of certificate cost.
This means your product's current value of metal, diamonds and coloured stones, will be determined based on product specifications and the current price listed on our website.
If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.
*We offer a lifetime exchange & buy-back guarantee on all purchases made from ORNAZ within india.
Lifetime ExchangeThe value of the exchanged product after deductions towards making charges and discounts will be credited to your ORNAZ account. This remains valid for 90 days and can be used to purchase anything on our website. The value cannot be encashed.
Lifetime Buy-BackIf you choose to return the product, we will refund 90% of the total amount. A 10% of the amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products. Refund will be made via online bank transfer within 10 days of receipt of the product.
Jewellery returned showing signs of alteration by anyone other than ORNAZ shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.
ORNAZ provides free delivery/shipping on all items within India. Shipping/delivery time is 24-48hrs for "Available in Stock" items and 10 business days for "Make to Order" items.
*not applicable on gold coins
For cancellation you need to call the customer care on +919816009696 or email us at email@example.com to cancel your order, but note that the order can be cancelled only before shipping.
Our 15-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.
All goods will be fully insured by ORNAZ until they reach you, so your purchase is 100% safe.
Need help? Think we could have done something better?
We are listening and happy to do what we can to improve. Please let us know.
We can be reached at firstname.lastname@example.org or at +919816009696 between 8am-12 midnight, 7 days a week.
Every piece of precious jewellery from ORNAZ comes with a Certificate of Authenticity from world renowned laboratories which guarantee that your jewellery is truly what it claims to be.
Only the highest quality of diamond are used to create a truly exceptional piece of jewellery that quenches your heart’s desires.
Bringing you the classic symbol of elegance in its most authentic and pure forms. We offer an assortment of styles across various categories so that you can pick and choose the one perfect for you.
Centuries have come and gone, but the value and auspiciousness of Gold jewellery still stays strong. Keeping this heritage alive with our efforts to bring you only the purist form of gold in all its glory.
With the jewellery industry evolving, Platinum jewellery has made its way up. It is tough and strong and will last you a lifetime. No wonder platinum jewellery has become the new symbol of love!
To provide the services you request we use personal Information. We use your personal information to collect fees owed, troubleshoot problems, inform you about offers and customize your experience. We collect and analyze profile data and demographic of our users to improve our product and services offering.
ORNAZ.com owns all the details collected via the Website or applications installed on the website. As applicable, the details collected by ORNAZ.com shall be used to contact you about the Website and its news and Services available on the Website; calculate the number of visitors to the Website and to know the geographical locations of the visitors; monitor and improve the Website; update you on all the special offers available on the Website and provide you with a better shopping experience. This includes sending emails intimating the various offers on the website and you may choose to unsubscribe from such email. ORNAZ.com, reserves the right to share any of your personal details to comply with the orders of subpoenas, court orders or other required legal process. Your Personal Information may be disclosed pursuant to such subpoenas, legal process or court order, which shall be without notice to you. ORNAZ.com reserves the right to include your email ID for marketing communication purposes. You can unsubscribe from such communications anytime, if you wish to do so.
We at ORNAZ love to build long term relations and that is why we offer all our customers a Lifetime Manufacturer’s Warranty under which we may replace or repair your precious item as it deems right.
To give your jewellery a long and happy life we provide complimentary cleaning and inspection services during which we inspect the item for any wear and tear and make sure that there is no loss of any precious stones.
The Lifetime Manufacturer’s Warranty is nullified once any third party jeweller has done any work on the piece.