30 Day 100% Exchange Policy:

Our 30-day Exchange Policy gives you enough time to be in no doubt of your purchase is. If you need to return it for any reason, we'll happily provide with exchange, within 30 days of the shipping date. Yes, it's that simple!

This policy is applicable on all products sold through www.ORNAZ.com except for the ones that have been customized or engraved and Gold Coins.


30 Day Exchange Policy is offered as per the following conditions:

The product should be accompanied with Original Product Certificate and Original Invoice, Bills for all Return and Exchange.

In case the customer cannot produce the original certificate, www.ORNAZ.com will send the product to the Lab for recertification before processing the Return/ Exchange under 30 Day Return and Exchange policy.

The shipping cost and the cost of such certification shall be borne by the customer.

Items that have been reworked by third party jeweller, made to order pieces, customized designs or pieces with personalized engraving cannot be returned or exchanged.


Will I have to pay for shipping the product back to you?

We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing or exchanges as per our 30 Day Return and Exchange Policy.

 

How do I return the product to www.ORNAZ.com within 30 days?

1. Call our customer delight team and you will be given a Return Authorization Code once you let us know the item you would like to return along with your Order No.
2. We will courier you an Ornaz tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.
3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Ornaz. Note that once the package is sealed, it cannot be opened unless destroyed.
4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.
5. Once your returned item is received by Ornaz, your new item will be processed shortly.

100% Refund

Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.

Free Returns

We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.

Lifetime Exchange & Buy-Back Policy

We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from ORNAZ, within India. The product along with the original product certificate, can be returned or exchanged basis its current market value, with deductions towards making charges. Loss of the original product certificate would result in a deduction of Rs. 500.

This means your product's current value of metal, diamonds and coloured stones, will be determined based on product specifications and the current price listed on our website.

If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

*We offer a lifetime exchange & buy-back guarantee on all purchases made from ORNAZ within india.


Lifetime Exchange

The value of the exchanged product after deductions towards making charges and discounts will be credited to your ORNAZ account. This remains valid for 90 days and can be used to purchase anything on our website. The value cannot be encashed.

Lifetime Buy-Back

If you choose to return the product, we will refund 90% of the total amount. A 10% of the amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products. Refund will be made via online bank transfer within 10 days of receipt of the product.

Jewellery returned showing signs of alteration by anyone other than ORNAZ shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.


Free Shipping

ORNAZ provides free delivery/shipping on all items within India. Shipping/delivery time is 24-48hrs for "Available in Stock" items and 10 business days for "Make to Order" items.

*not applicable on gold coins

For cancellation you need to call the customer care on +919816009696 or email us at care@ornaz.com to cancel your order,  
but note that the order can be cancelled only before shipping.


100% Refund

Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.

Transit Insurance

All goods will be fully insured by ORNAZ until they reach you, so your purchase is 100% safe.

Customer Delight

Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at care@ornaz.com or at +919816009696 between 8am-12 midnight, 7 days a week.