15 days easy returns

Not Satisfied With The Product, Get A Hassle Free Full Refund!

Our 15-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and from.

Refund is subject to quality confirmation by our skilled quality assurance team and verification of product documents like original invoice and product certificate.
All Refunds shall be done by the way of an online bank transfer to the customer's bank account within the 10 days of receipt of the product.

if you prefer just call our Care team and we will help with your return request and arrange the pick up for you.

Terms and conditions for Return, Buyback & Exchange

Once your returned item is received, our Quality Assurance Department will review it.
Any item that shows signs of wear or has been altered, resized (by a jeweller other than ORNAZ) or damaged cannot be accepted for 15 Day Money-Back.
The product should be accompanied by the original product certificate and the original/ copy of the invoice for all exchange within the 15 Day Money-Back period.
In case the customer cannot produce the original certificate, the company will send the solitaire/ jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
The Money-Back amount will be 100% of the actual amount paid. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
In case, any coupon, discount or promo codes were used during the original purchase, the BuyBack / Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
If the discount was on making charges, the discount will not be deducted while arriving at the Lifetime Exchange (LTE) value.
If the discount was on the gold value or diamond value then the entire discount will be deducted while arriving at the LTE value.
If the discount was on MRP then 70% of the discount will be deducted while arriving at the final LTE value.
In case of a refund on 15 Day Money-Back, payment of the refund amount shall be done via online bank transfer to the customer's bank account within 10 days of receipt of the product. If the mode of the payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.
In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
In case the exchanged value is lesser than the value of the old product, the difference will be refunded in case of a 15 Day exchange, but if it’s a Lifetime Exchange then the difference will be held as a credit for future purchase.
15 Day Money-Back is not applicable on a product purchased in exchange of gold coins (15 day exchange at 100% of the invoice value is still applicable).
Lifetime Exchange and Buyback values are calculated excluding the making charges and taxes.
Additional 10% will be deducted from the LTE value if the customer does not have the Invoice.
The prevailing market value will be determined by the company.
ORNAZ reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.